Jyothi K C


    Team Leader - Back end Operations


    Jyothi K C
    Contact No: 9663402886 Email: [email protected]
    #40, Siri house, 1st C Main, 6th Cross, BTM 2nd Stage, Bangalore – 76


    Team Leader – Global Mobility
    8+ years of accomplished experience in handling a wide range of assignments ranging from Operations, Client Servicing and Corporate Communications


    Profile Summary

    • Worked with Ernst & Young LLP, Bangalore as Team Leader; effectively managed a team of 10 resources
    • Demonstrated expertise in people management for over 2.5 years and process management for multiple clients; Owned the process for around 50 clients along with Incident, Change and Problem management
    • Sound understanding of Business operations, training and transition, administration with a global mindset, strong abilities to build trusting relationships with clients and influence decisions
    • Leverage keen analysis, insights and team approach to drive organizational improvements and implementation of best practices
    • Expertise in working and building reports using Microsoft Excel application


    Functional Expertise

    Team Management Process Management Client Servicing
    Performance Improvement SLA Compliance Incident Management
    Training and Development Coordination Skills Escalation Management
    Microsoft Excel application Quality Audit Change Management


    Educational Credentials

    • B.A in English Literature from Kuvempu University
    • Post Graduate Diploma in Management from IGNOU


    Professional Certifications

    • White Belt certified by Performance Excellence team – Ernst &Young LLP, Bangalore
    • Advanced Excel (MS Excel 2007) certified by GITS Academy, Bangalore
    • e-Office (MS office suite) certified by MICE, Manipal
    • Advanced Diploma in Accounts (Includes Tally 7.2) certified by SUNTECH, Shimoga


    Major Accomplishments

    • Received ‘Extra Miler – Performance Excellence’ award for maintaining Quality at work
    • Received feedback as ‘Extremely Satisfied’and ‘More than satisfied’ for 90% of the clients handled
    • Received multiple Spot Awards for maintaining quality at work


    Work Experience

    Ernst & Young LLP April 2011 to February 2017
    Team Leader

    Responsible for team and performance management, Stakeholder management, new business transitions, Process and efficiency improvement, SLA management, Quality audit, Escalation management, Coaching and mentoring


    • Managed a team of 10 resources delivering tax briefing backend services to 7 international clients
    • Coordinated the assignment initiation including tax briefings for approx. 1500 expatriates
    • Identified new business opportunities in the area of tax briefing scheduling, managed to transition new business for approx. 4000 hrs.
    • Supported client’s needs by providing periodic reporting using MS Excel application, coordinated with clients regularly to discuss business needs, resource needs, issues and performance
    • Focused on efficiency and process improvement needs, automated the complex reports with the help of Performance Excellence team and saved approx. 500 hrs.
    • Conducted appraisals for the team and helped to improve performance through regular coaching and mentoring, nominated team members for rewards and recognition
    • Ensured smooth flow of business by adhering to agreed SLAs
    • Escalation point of contact for service issues and first point of contact for queries, responsible for addressing confidential issues
    • Quality monitoring and maintaining quality of 100%

    Senior Associate

    • Performed quality reviews of team members
    • Conducted refresher training sessions for the team
    • Responsible for managing the day to day process activities
    • Ensured to meet the deadlines on all deliverables
    • Efficiency improvement at process and people level leading to revenue generation
    • Increased the business scope by identifying and absorbing the additional activities
    • Shared the budget reports with coordinating offices
    • Managedconference calls with coordinating offices and internal teams


    • Completion of the day to day tasks allotted with high quality
    • Updating the team on all engagement process handled
    • Self-review of the tasks performed
    • Participating in the process calls and team meetings

    Commenced career as Process Associatewith Vantage Technologies Private Limited, Bangalore from October 2008 to February 2011


    • Microsoft Excel
    • New business transition
    • Performance Review
    • Process management
    • SLA management
    • Team Management
    • Updated 1 month ago

    To contact this candidate email [email protected]

    Contact using webmail: Gmail / AOL / Yahoo / Outlook

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