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Customer Service Representative Required

  • State: Dubai
  • Country: United Arab Emirates
  • Email Address: sarah@getdubaijobs.com
  • Gender: Any
  • Career Level: Mid-level
  • Minimum Experience: 2-5 Years
  • Listed: June 22, 2016 6:07 AM
  • Expires: This ad has expired

Description

Key Responsibilities

– Provide support for clients, by going about as a first line contact for in-bound. demands got through telephone, email, general mail, fax and different means

– Deliver the most abnormal amount of client administration to interior and outer clients at all times.

– Promote customer programs.

– Trouble shoot client issues, owning them until a full determination has been acquired.

– Undertake an assortment of undertakings connected with the high administration conveyance of our clients. Keep up all documentation and train others on key parts of the part, as required.

–elevated amounts of client administration.

– Use the Sharepoint System to comprehend and take after approaches, methods and work directions.
Process all information in accordance with business gauges and Data Protection.
Contribute to the audit, alteration and execution of enhanced systems, procedures and gauges that expansion proficiency and adequacy.

– Work as a component of a group, under the course of a Team Leader, to guarantee we meet inner and outer administrative or statutory prerequisites and convey
– Ensure all Pearson VUE non specific approaches hung on Sharepoint are held fast to at all times. Notwithstanding this know and hold fast to particular Customer Service Center rules.

– Deal with the reactions of all client dissensions in accordance with the Quality Manual.

– Cover assignments identified with different parts inside the Customer Service Center as and when required.

Fundamental Experience and Qualifications:
Previous client administration experience

– Fluency in composed and communicated in English

– Customer centered, and client amicable aptitudes

– Excellent relational abilities, both via phone, composed and vis-à-vis

– The capacity to learn and express definite data

– Attention to detail and solid hierarchical abilities

– Ability to work inside a group to meet group objectives and destinations

– Rights to work in the Middle East

– Desirable Experience and Qualifications

– Experience of working in a client administration Experience of, and capacity to work with, Windows based programming

On the off chance that intrigued, email CV to: sarah@getdubaijobs.comenvironment

faiz shah

faiz shah

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